Utility bill processing can be a lot like competitive swimming. There's hard work and boring repetition and occasionally something exciting happens.
At one of my first meets as a competitive swimmer, my coach entered me in the backstroke event. The gun went off and I began paddling on my back toward the other end of the pool. But no pool goes on forever and soon came the wall.
The idea is to see the flags and begin counting your strokes and at the right time, turn over into a turn, push off the wall, and start another lap, all the while maintaining your speed. Usually it goes off without a hitch, but not this time.