In today’s blog we share highlights from a new case study by EnergyCAP. Municipal and regional government readers will take particular interest in this implementation-focused story about a major city that jump-started its energy program with utility bill management software. As the title of this blog (and the case study) suggests, Tucson, Arizona's software implementation was not without challenges. In some ways, it really was a dance, going two steps forward and one step back as stakeholders grappled with legacy processes, organizational issues, information silos, and even personnel changes. But in the end, the opportunities outweighed the issues as the City's new energy manager successfully negotiated multiple management challenges, discovering immediate and long-term payoffs.